Active Use & Account Deletion Policy

BodyFit is free for active users. To keep the app fast, private and storage-efficient, inactive accounts should not remain stored forever. Most apps keep your data forever, even when you stop using them. BodyFit works differently — if you haven't used your account for 45 days, we'll send you a reminder. If you still don't log in by 60 days, your account and associated BodyFit data will be deleted.

This keeps BodyFit free, fast and private for everyone.

Activity includes any of the following:

• Logging in to your account
• Opening your dashboard
• Logging food or calories
• Using workout plans
• Creating a progress entry
• Using the AI Coach or AI Companion
• Contacting support or using the Help Centre
• Accessing settings or your profile

Background system jobs (such as scheduled AI generation or data syncs) do not count as user activity.

If you have no activity for 45 days, we will send you an email warning you that your account is inactive. The email will tell you that you have until day 60 to log in before deletion. It will include a clear login button, a support contact link, and a link to this policy.

At 55 days, we will send a final reminder email if you still haven't logged in.

If you still have no activity by 60 days, your account and associated BodyFit data will be deleted or anonymised. This includes:

• Your profile and account information
• Food logs and nutrition data
• Workout plans and exercise history
• Progress entries and body measurements
• AI Coach conversation history and coaching memory
• Notifications and preferences
• Uploaded images
• Wellness scores and health snapshots

Unless we are legally required to keep limited records (see section 7).

Once your account is deleted, it cannot be recovered. If you attempt to log in to a deleted account, access will be blocked. You would need to register a new account to use BodyFit again.

Simply log in to BodyFit before the 60-day deadline. Any activity — viewing your dashboard, logging food, checking a workout — will reset your inactivity counter and cancel any scheduled deletion. You will see a friendly "Welcome back" message confirming your account is active again.

If you're active, BodyFit stays free. There is no cost, no obligation, and no limit on how often you use the app.

6. What Data Is Deleted

When your account is deleted, we remove or anonymise all user-scoped data associated with your account, including:

• User profile (name, date of birth, sex, ethnicity, measurements)
• Food logs, calorie records, and nutrition goals
• Workout plans, sessions, and exercise history
• Progress logs and personal bests
• Wellness scores, health snapshots, and preventative health insights
• AI Coach conversations, coaching memory, and companion messages
• Notifications and notification preferences
• Saved meals, recipes, and shopping lists
• Device integration data and sync history
• Achievements, medals, and coaching milestones
• Dashboard layout and app preferences

Some data may be retained if legally required, including:

• Admin audit logs and security logs
• Legal/compliance hold records
• Unresolved support or deletion tickets
• Records legally required for tax, accounting, or fraud prevention
• Anonymised aggregate analytics (not linked to your identity)

This retained data is not linked to your personal account and cannot be used to identify you.

8. How to Request Manual Deletion

You don't need to wait for inactivity — you can request permanent deletion of your account at any time:

• Go to Settings → Delete Account in the app
• Confirm your request and optionally provide a reason
• Your request will be reviewed by our team within 72 hours
• Once approved, all your data will be permanently deleted

9. Essential Activity Tracking

We still use essential account activity data, such as last login and last active date, to operate the service, protect accounts and manage inactive account deletion. We do not use hidden advertising trackers. We do not sell your personal data. Only essential account and activity information is used to run BodyFit, secure accounts, improve the app and manage inactive account deletion.

10. Contact & Support

If you have questions about this policy, your data, or wish to exercise your data rights, you can:

• Use the in-app AI Companion support feature
• Visit our Contact page
• Request account deletion through Settings